The problem
The older site had accumulated search copy without giving every visitor a clear route through the services. The rebuild had to preserve discoverability while making the site easier to read, navigate and use for an enquiry.
The working context
The problem
The older site had accumulated search copy without giving every visitor a clear route through the services. The rebuild had to preserve discoverability while making the site easier to read, navigate and use for an enquiry.
My contribution
I worked across the content direction, conversion structure, service discovery, lead generation and measurement requirements. I also helped frame a second phase around more focused industries and acquisition journeys.
I have kept the organisation, product and people private. I also left out exact figures and internal details that could identify the work. The status above tells you how far the implementation actually went.
How I worked through it
If you are working on a similar system, these are the decisions I would examine before choosing tools or adding more automation.
I pushed the architecture toward clear page ownership. A route needed to answer a specific service need and lead naturally to the next relevant action.
The answer was not to remove useful depth. I worked to place the important explanation where it helped the reader and stop repeating the same proof language across every page.
Forms, paid landing paths and measurement were part of the site structure. Leaving them until after launch would have made the new experience harder to evaluate.
Expert insights from the work
These are the lessons I took from the work. I would use them as questions for your own implementation, not as a universal recipe.
When several pages can answer the same query, your visitors and search engines both get an unclear signal. Assign one primary purpose to each route and link supporting pages toward it.
The page hierarchy, proof, forms and handoff decide whether the site can convert. Button colour is a small part of that work.
What the next phase needed
The rebuild created a stronger base. My next focus would be the pages where a particular industry or business model changes the decision. Those journeys need distinct substance, not a service page with a different headline.
Connected disciplines
Continue through the work
If this overlaps with a system you are thinking through, start a relevant conversation.